Terms & Conditions
The terms and conditions contained in this Tour Service Participation Agreement govern the relationship between (TMTGFG - TajMahalTourGuideFamilyGroup) and user ("You"), who use our services to purchase by booking a Tour Guide or any other tour & travel related Service, you agree to be bound by the terms of this tour participation service agreement and specifiy among other things, our cancellation policy and certain limitations of liability.
This Website and the Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website or book a Product. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking
TajMahalTourGuideFamilyGroup (TMTGFG) connects You with Tour Guides who are seeking to provide tours and travel related services. We do this through our website, TajMahalTourGuideFamilyGroup.com ("Site"), which is a communications and payment processing system that enables the connection between You and the Tour Guides.
Mode of Payment
TajMahalTourGuideFamilyGroup (TMTGFG) offers a flexible mode of payment. You can send advanced payment to our bank through wire transfer or through mail authorization, via Visa/ MasterCard/ American Express credit card and currency notes. However for all payment that is done through credit card, the nominal bank charges would be applicable over & above the total amount.
Making Final Payments
Final payments are due 21 days prior to trip, depending upon the program. See the Deposit, Final Payment, and Cancellation Fees schedule included in this Tour Participation Agreement for payment due dates for specific programs. Reservations may be put on a waitlist or canceled by Incredible Real India if payment is not received by the final payment due date. Should this occur, cancellation charges will apply. All prices are stated in Euro, per person, and based on double occupancy (twin sharing), unless otherwise noted.
Prices do not include charges for laundry service, telephone and Internet usage, wines, liquors, mineral waters, travel insurance, international flight tickets, India visa fees, tips, monument tickets, movie/video camera fee at monuments, miscellaneous expenses, souvenirs or any other expenses which is not specified.
Other fees may be imposed by airlines which are the passenger’s responsibility.
Information Provided by You
You are responsible for providing accurate, timely and complete information in connection with Your registration for and use of the Site. TajMahalTourGuideFamilyGroup is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by You.
TajMahalTourGuideFamilyGroup uses a third party service to process your credit card information, therefore we have no access to your credit card information. For further information, please contact TajMahalTourGuideFamilyGroup' credit card processing company www.PayPal.com.
Modification of the Terms of this Agreement
TajMahalTourGuideFamilyGroup reserves the right to make changes to this Agreement from time to time. TajMahalTourGuideFamilyGroup shall provide notice to You of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such changes on the Site.
Term of Agreement
This Agreement will become effective immediately upon your use of the Site and shall remain effective unless terminated by either party as provided here. Either party may terminate this Agreement by providing the other with written or email notice of such termination which shall be effective immediately upon delivery of such notice to the other party. Furthermore, TajMahalTourGuideFamilyGroup may terminate this Agreement immediately for any breach by You of this Agreement or any applicable policy of TajMahalTourGuideFamilyGroup as posted on the Site from time to time. In the event of termination or expiration, the following sections shall survive: Section 1 (General); Section 4 (Acceptance of Risk and Waiver of Liability); Section 6 (Information Provided by You); Section 8 (Term of Agreement); Section 9 (Intellectual Property Rights); Section 10 (Notice of Trademark Rights); Section 12 (Disclaimer of Warranties); Section 13 (Limitation of Liability); Section 15 (Legal Claims); and Section 16 (Miscellaneous Provisions).
Intellectual Property Rights
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that You see or read on the Site is owned by TajMahalTourGuideFamilyGroup, or is used with the owner's permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from the Site without the prior written permission of TajMahalTourGuideFamilyGroup.
Notice of Trademark Rights
The service marks and trademarks TajMahalTourGuideFamilyGroup and the TajMahalTourGuideFamilyGroup logo are service marks owned by TajMahalTourGuideFamilyGroup. Any other trademarks, service marks, logos and/or trade names appearing on the Site are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the prior written permission of TajMahalTourGuideFamilyGroup or the applicable owner.
TajMahalTourGuideFamilyGroup is committed to ensuring the privacy of the information you give us. Our Privacy Statement is located on the TajMahalTourGuideFamilyGroup Site.
Disclaimer of Warranties
YOU EXPRESSLY AGREE THAT THE USE OF THIS SITE IS AT YOUR SOLE RISK. TajMahalTourGuideFamilyGroup DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE SITE. THE SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.
Liabilities & Limitation Policy
Please note that after finalization of the tour/service cost, if there is any hike by the government of India for guide charges, fuel costs, entrance fees for visitor attractions or service tax, this extra cost would be borne by you.
TajMahalTourGuideFamilyGroup (TMTGFG) acts as an agent for the airlines, railways, transporters, contractors and hotels; all exchange orders, contracts, tickets and receipts are issued by us in lieu of the terms and conditions and according to the services provided by the above.
The itineraries that are provided to guests are basically our sample itineraries and aim to give you an outline of the trip schedules that are offered by us. However, certain factors like weather, the physical ability of the guest and road conditions etc may mean some changes in the schedule, either before or during the tour, may have to be made. Therefore, the right to change the schedule is exclusively determined by us, keeping in mind the safety, comfort and the well-being of the guest.
Our charges are as per the Department of Tourism and Government of India. However, airlines and hotels retain the right to modify their rates without giving us prior notice. In this case, TajMahalTourGuideFamilyGroup (TMTGFG) holds the right to charge the rates stipulated by the airlines and hotels. All hotel bookings are based on the normal check-in and check-out time of the hotels, unless indicated in the itinerary. We will not be responsible for any delays and alteration in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellation or accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, or any other incident.
We shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other services, resulting directly or indirectly from any act of God, dangers, fire accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults or any causes beyond our control.
We shall not be responsible for it because we have no insurance policy that can bear the expenses of accidents, loss caused by sickness and theft etc. Hence we request our guests to seek such insurance policy in their home town itself so that they can enjoy a comfortable and tension-free trip with us. We also expect you to take care of all your personal belongings, as any loss related to baggage and personal property would be borne by you.
Protect Your Investment
You can feel confident that with the TajMahalTourGuideFamilyGroup (TMTGFG) Programs, the full value of your investment is protected. Now that’s peace of mind!
Arrival and Departure Policy
Check in 1200 hours: Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out 1200 Hours: Later checkouts are available on request and subject to availability / payment.